REFUND AND CANCELATION POLICY
Our Refund and Cancellation Policy forms part of and must be read in conjunction with, website Terms and Conditions. We reserve the right to change this Refund and Cancellation Policy at any time.
CANCELATION AND RESCHEDULING
New customers and “one off clean” customers will be asked to pay 50% of the rate quoted for the first service at the time of booking, the remaining balance will be paid shortly after the service has been performed.
One-off reservations can be canceled up to 24 hours before the scheduled cleaning. After this point, 50% of the total amount will be charged.
Customers for regular cleaning and other services are paid by recurring payments, which must be made on or before the day of cleaning. Any cleanings suspended less than 24 hours before the scheduled cleaning will be applied in full.
REFUND POLICY
JK Cleaning Services LLC does not offer refunds. In the unfortunate event that a client is not happy by a service carried out by JK Cleaning Services LLC , the issue must be raised with us within 24hrs of completion of the service. Once we establish the claim is reality based, we will rectify the issues at no extra cost to the client within 48hrs.
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with JK Cleaning Services LLC !
You can contact us at our email jk@jkmaidservice.com
or call (770)885-2857
We take our client’s feedback very seriously and use it to constantly improve our quality of service.
Satisfaction Guarantee
Your satisfaction is guaranteed. In the unfortunate event that a client is not happy by a service carried out by JK Cleaning Services LLC, the issue must be raised with us within 24hrs of completion of the service. Once we establish the claim is reality based, we will rectify the issues at no extra cost to the client within 48hrs. This will not apply if you are home upon completion. If you are home and notice that the cleaner overlooked something, please don’t keep it to yourself, tell the cleaner to re-clean the area or call our office before the cleaner leaves your home. Please contact the office as soon as possible during our normal business hours. JK Cleaning Services LLC has a 24 HOUR WARRANTY PERIOD from the day of completion of the cleaning. If we have missed an area, damaged or broken an item, please call within that time frame and we will come out and re-clean the area in question. We work very hard to avoid these issues by training our staff to be careful and detail oriented, and by inspecting our work. Complaints filed more than 24 hours after the completion of cleaning fall outside the warranty period, and unfortunately may not be covered. JK Cleaning Services LLC will not be held responsible for repair or replacement of items broken or damaged due to pre-existing wear and tear, incorrect installation, assembly or usage.
JK Cleaning Services LLC is not responsible for not completing or providing the Service as a result of a breach of a warranty by the Customer (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises); not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons; any loss or damage incurred by the Customer or any third party as a result of the effects of a force-majeure, being any event beyond the reasonable control of JK Cleaning Services LLC; not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service; existing dirt, wear, damage or stains that cannot be completely cleaned or removed; any wear or discoloration of fabric or surfaces becoming more visible once dirt has been removed; any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or the cost of any key replacement or locksmith fees, unless keys were lost by JK Cleaning Services LLC or the Cleaners.
Payments
Payments are due prior to the services as 50% security deposit for first time customers the remaining balance should be charged upon completion of service.
Regular cleanings and other service clients are charged for by recurring payments, which must be made prior to or on the day of the clean.
For your convenience, we gladly accept the following forms of payment: MasterCard, Visa, AMEX, Discover. We do not accept cash for any reasons.
Appointment Arrival Time Windows
If you wish to be present during a cleaning visit, please be advised that we offer arrival windows of around 1 hour, such as between 9am – 10am or 10am – 11am.
Many things can affect our schedules, such as cancellations, blockages, etc. If we happen to be late for your appointment, you will be contacted as soon as possible and provided with a new estimated arrival time.
Lifting
Our employees are very important to us, and we are determined to keep them safe, so they do not use tall ladders or move anything heavier than 15 lbs. These types of activities put our technicians in danger of back injury or could even damage something in your home such as scratches on your wood floors…. If you would like us to clean behind furniture like a sofa, couches, bedframe, or appliances such as an oven, refrigerator, please move it prior to the cleaning visit to allow access to the area.
Tipping
Although it’s not necessary to tip our employees it is encouraged, and of course the best way to say job well done! You may include your tips with your payment and we will pass them along to the technician or give it to them directly.
Lock Outs
A full amount of the job (100% total amount) fee will be assessed in the event that our cleaning associates arrive and are unable to access the premises. Our technician has 30 minutes waiting windows and will try to reach customers by phone, email or text messages. This fee is in place to cover expenses we incur for lost travel time, schedule damage and fuel cost.
Credit Card Fee & GST/Taxes
We never charge a credit card payment fee. But we collect GST or sales tax of GA (6,625%) in all applicable services.
Additions And Amendments
Any changes to the Service to be provided must be agreed by JK Cleaning Services LLC prior to the Service Time. If the Customer requires any additional services or variations at the time the Service is being performed, the Customer must first contact by telephone, who may agree to provide the additional services in its absolute discretion, any additional or substitution of service will be reviewed and such may be subjects to extra charge accordingly to the subject of addition and the subject of substitution’s price eligible by the JK Cleaning Services LLC price book. The technicians/cleaners are authorized to agree to any changes to the Service being provided. All additional services may not be provided at the same day (appointment time) various by available technician/cleaners schedule.
No Engagement Of Cleaners
The Customer acknowledges JK Cleaning Services LLC invests significant resources in recruiting, selecting and training its Technician. Unless JK Cleaning Services LLC gives prior written permission, the Customer must not, directly or indirectly, engage, employ or contract with any Technician/cleaners to provide domestic services to the Customer or any associate of the customer for any period during which services are provided by JK Cleaning Services LLC or for a period within 12 months after the conclusion of any Service. The Customer acknowledges that JK Cleaning Services LLC may suffer loss and damage, including, without limitation consequential loss, as a result of a breach of this clause by the Customer. JK Cleaning Services LLC makes you liable for a $25,000 employment referral fee. By using our Services, you agree to notify us of any attempts to solicit or accept illegal services. If you breach this Section, attorney, legal, and miscellaneous expenses incurred to investigate and/or collect this fee will be added to your employment case when discovered. Please note that exchanging contact information is considered part of a breach of this Section.
Direct, unreported or inappropriate employment practices, unless they comply with law, are illegal. JK Cleaning Services LLC is obligated to report illegal hiring activities. Implication, complicity or withholding knowledge of illegal activity is not only prosecutable by JK Cleaning Services LLC, but also generally under United States federal, state, and local laws.
Job Quotations
The actual price payable by the Customer is calculated on the flat rate pricing system, we call JK Cleaning Services LLC Price Book, which is based on cost in cleaning material, labor, areas to be cleaned and travel costs. Any price quoted by JK Cleaning Services LLC is an estimate only based on JK Cleaning Services LLC‘s experience, without inspection and based on information provided by the Customer. When our technician/cleaners get to the job, they will access the job for an accurate quote. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by JK Cleaning Services LLC, will provide the Customer with the option to pay an increased fee to complete the Service, all services provided by JK Cleaning Services LLC will be completed as quoted, whether the services exceed the first quoted price and the services are completed the customer acknowledge that any failure to inform or request exact scope of work to the back office will result in the customer being liable for any provided and completed services that exceeded the quotation price.
Payment Terms
The Customer agrees to pay the price quoted by JK Cleaning Services LLC in 50% of the sub-total price prior to or at the Service Time, unless otherwise agreed in advance with JK Cleaning Services LLC. If no payment has been made by the Service Time, JK Cleaning Services LLC will use reasonable endeavors to contact the Customer for payment.
In the event that JK Cleaning Services LLC cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have canceled the Service, and the Customer must pay any cancellation fees. Payments may be made via credit card.
Late Payment Fee
Where JK Cleaning Services LLC has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date for commercial cleaning.
Residential cleaning customers agree to pay in full upon completion of the job. The Customer agrees that if JK Cleaning Services LLC has not received payment in full for the Service by the end of the service performed day a late payment fee of $35 applies for the first month.
Interest will be charged on the fixed rate of 10% per annum on each day that any amount remains outstanding thereafter. In addition to the amounts set out above, the Customer agrees to indemnify JK Cleaning Services LLC for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by JK Cleaning Services LLC in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
Non-Appearance
If a Technician/cleaner fails to attend the Premises within 2 hours of the Service Time window and does not provide the requested Service, JK Cleaning Services LLC will provide the Customer with either: a full refund of payments made by the Customer; or offer to reschedule the Service at another time mutually agreed between the Customer and JK Cleaning Services LLC.
Fee For Non-Access To Premises
In the event that the Customer does not provide unencumbered access to the Premises for JK Cleaning Services LLC or its Technicians to provide the Service, the Customer agrees to pay a cancellation fee equivalent to 100% of total cost (inclusive of GST) for administrative and travel costs.
Termination
The Customer acknowledges that any information provided by the Customer may be used by JK Cleaning Services LLC for the purpose of providing the Service. JK Cleaning Services LLC agrees not to share any information provided by the Customer with any third party not directly involved in the provision of the Service (unless required to do so by law). The Customer agrees to JK Cleaning Services LLC communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service. JK Cleaning Services LLC will take all reasonable precautions to protect personal information provided by the Customer from loss, misuse, unauthorized access or disclosure, alteration or destruction
Unethical order & Cancellation Policy
- In case of any product purchase is made through unethical means; by taking advantage of a technical glitch; or by misusing the offer terms, guidelines, codes the particular orders will be canceled whatsoever and www.jkmaidservice.com will not be liable to pay any refund to you in all such cases.
